Support
Website backups at three levels: code, content and data
- Published
- Published
- Last reviewed
- Reviewed
The short answer
A Redenn-built site is backed up at three levels: the code lives in a version-controlled repository with full history, site content is backed up with Redenn Business hosting and above, and application databases on Dynamic and Pro Managed tiers have managed backups. Restores are done on request, and the restored layer is checked with you.
What changes
- Any version of the site can be redeployed from the repository
- Content and uploads are recoverable after a mistake or a bad edit
- Application data can be restored to a point before an incident
- You can request an export of your content and data
What is included
- Version control with full change history; once paid, the repository, the code and every login are handed over to you
- Content backups on Business hosting and above
- Managed database backups on Dynamic and Pro Managed
- Database management on Pro Managed
- Restore on request after a mistaken change or data loss
- Export of code, content and data on request
How it works
- 01
Code
Every change is committed to the repository, so every previous version is recoverable.
- 02
Content
Site content and uploads are backed up under Business hosting and above.
- 03
Data
Databases on Dynamic and Pro Managed are backed up by the managed platform.
- 04
Restore
On request, or after an incident, the affected layer is restored and verified with you.
What it costs
Included with Business hosting and above; database backups on Dynamic and Pro Managed
Usage (AI, call minutes, SMS, email) is billed by each provider directly to your own account; none is included in our prices. Ask about a trial period to see your real usage first.
Prices are in Canadian dollars and exclude taxes. Any tax that applies is shown separately on your invoice.
Full price listWho this is for
Every business whose website or application would hurt to lose: a clinic's booking records, an immigration consultant's client files, a store's orders, a law firm's intake. Backups are part of hosting rather than an add-on because the day you need them is not the day to buy them.
Lite hosting covers static sites whose content lives in the repository; the repository is the backup.
What is backed up, and where
| Layer | What it holds | Where it is kept | Tier |
|---|---|---|---|
| Code | Every page, component and configuration, with history | Version-controlled repository, handed over once the project is paid | All tiers |
| Content | CMS content, uploads, images | Platform backups | Business and above |
| Database | Bookings, orders, customer records, application data | Managed Postgres backups (Supabase) | Dynamic and Pro Managed |
| Third-party data | CRM, booking app, accounting records | The vendor's own backups | Vendor responsibility |
How a restore works
You tell us what went wrong and roughly when. For code, we redeploy the last good version. For content, we restore the affected items from the most recent backup before the change. For a database, we restore to a point before the incident and confirm with you what, if anything, was entered after that point and needs re-entering.
Limitations and honest notes
Data held in third-party tools is backed up by those vendors, not by Redenn. Check their retention before relying on it.
Backups protect against mistakes and failures; they do not replace your own copies of important documents, and they are not an archive for records you are legally required to keep.
Backups contain personal information and are covered by PIPEDA or provincial law. Retention periods are agreed at setup and are part of your privacy policy.
Questions
How often are backups taken?
Code is versioned on every change. Content and database backups run on the managed platform's schedule for the tier, and Pro Managed adds database management.
Can I get a copy of my site and data?
Yes. Once the project is paid, the repository, the code and every login are handed over to you; content and database exports are provided on request.
What about data in my CRM or booking app?
Those vendors back up their own systems. We can build a scheduled export into your own storage if you want an independent copy.
How quickly can a site be restored?
Code restores are the quickest, because every version is already in the repository. Content and database restores depend on the size and on confirming the right point in time with you.
Related
Services
- Website HostingGlobal CDN, automatic SSL and monitoring, in tiers from static brochure sites to managed applications.
- Website MaintenanceMonthly updates, backups, monitoring and fixes, included with Business hosting and above; larger work quoted.
- Website SecurityStatic builds, SSL, updates, access control and monitoring included with hosting; audits of other sites quoted.
- Technical SupportEmail support on every hosting plan, priority on Pro Managed, with fixes covered and changes quoted first.
Guides
Industries
Support it. With website backups.
Tell us about your business and what you want more of. A written, fixed-price proposal follows within two business days.