Legal
Terms of service
Plain terms for the website and for work you buy from Redenn.
Last updated
About these terms
These terms apply to redenn.ca and to services from Redenn Informatics Inc. ("Redenn"). A signed quote or project agreement takes precedence over these terms where they differ.
Prices and quotes
Prices are in Canadian dollars and exclude taxes. Any tax that applies is shown separately on your invoice. A price marked 'from' is the starting price for the standard scope; your written quote sets the final scope, price and ship date. Configurator and calculator totals are estimates from published prices until confirmed in a written quote.
Quotes are valid for 30 days unless they say otherwise. Build projects are paid 30% to start, 30% at a mid-project milestone and 40% at launch. The deposit is the 30% start payment, and work starts when the quote is accepted and the deposit is paid.
Payment
Invoices are in Canadian dollars. We send a secure payment link by email, and payments are collected by Redenn Informatics Pvt. Ltd., Redenn's engineering company in Patiala, India, through Razorpay. How payment and delivery work is set out at redenn.ca/legal/payments. Cancellations and refunds follow our refund and cancellation policy at redenn.ca/legal/refunds.
Third-party costs
Services from third parties, such as domain registration, payment processing, store platform subscriptions and paid software, are billed at their providers' rates, and your quote names them. Usage (AI, call minutes, SMS, email) is billed by each provider directly to your own account; none is included in our prices. Ask about a trial period to see your real usage first.
Ownership
You own it all. Your domain is registered in your name from the start. Once the project is paid, the code and content we create are yours: at handover you get the code and every login, or we keep managing the accounts for you on a paid plan. If you ever move to another developer, you take everything with you. Launch and Starter sites are built from Redenn templates. Your written quote says whether the template code is transferred to you or licensed for your site. Third-party software and fonts remain under their own licences. We may show the finished work in our portfolio unless you ask us not to.
No guaranteed results
We do not guarantee search rankings, AI citations, traffic, leads or revenue. Search engines and AI platforms make their own decisions. We commit to the work described in the quote, done to a professional standard.
Using this website
Content on redenn.ca is for general information and is not legal, tax or accounting advice. Tools and audits report what they measure at the time you run them. Do not use the audit or other tools to test sites you are not authorized to test, or to overload any service.
Liability
To the extent the law allows, Redenn's total liability for any claim about a project is limited to the amount you paid for that project, and Redenn is not liable for indirect losses such as lost profits. Nothing in these terms limits rights you have that cannot be limited by law, and the limit on liability does not apply where the law forbids one, such as for intentional or gross fault (Civil Code of Québec, art. 1474).
Clients in Quebec
If you are in Quebec, your quote includes or attaches these terms, and you accept them expressly when you accept the quote. Under the Civil Code of Québec (art. 1435), a clause that a consumer or standard-form contract only refers to can be void if it was not expressly brought to your attention, so the terms travel with the quote rather than only as a link.
Governing law
These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Questions: hello@redenn.com.