Legal
Privacy policy
What we collect, why we collect it, who processes it and how to exercise your rights.
Last updated
Who we are
This policy covers redenn.ca, operated by Redenn Informatics Inc., 91 Cookview Drive, Brampton, ON L6R 3T9. It explains how we handle personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where it applies, provincial privacy law.
What we collect and why
We collect only what each feature needs.
| Where | What | Why |
|---|---|---|
| Contact and start forms | Name, email, and anything you choose to add: phone, business, website, city, province, need, budget, timeline, message. Whether you ticked the optional marketing email box, with the wording version, language and time | To reply and prepare a quote, and to email you offers only if you asked |
| Configurator quotes | Your configuration and, if you ask us to email it, your email address and your marketing email choice | To save the quote, send it and follow up |
| Free website audit | The URL audited, the measured results and, if you give it, your email and your marketing email choice | To show results and follow up if you asked |
| Domain search | The name searched and the result. No personal information | To answer the search and understand demand |
| With a request you send | Where your visit came from: the page you landed on and any campaign tags (utm source, medium and campaign). With your consent, also the full first-visit record described under Cookies and similar storage | To know which channels bring inquiries |
| All pages | A salted one-way hash of your IP address for rate limiting, and a spam check by Cloudflare Turnstile on forms, the chat and the domain search | To stop abuse |
| Analytics | Aggregate page and event statistics from Vercel Web Analytics, which does not use cookies and does not identify you | To improve the site |
| Chat with the Redenn AI assistant | Your messages and, if you choose to give them, your name, email and phone | To answer your questions. Messages are processed by Anthropic (USA) to generate replies. If you give contact details, the conversation is saved with your inquiry in our customer records so a person can follow up |
| Calls to our toll-free number, 1 888 905 4003 | Your phone number, the call and any voicemail. Calls and voicemails may be recorded and transcribed. Calls, recordings and transcripts are handled by Telnyx (USA) | To answer and follow up on your call |
| Map on our contact page | The map loads from Google Maps, so Google receives your IP address and browser details and may use its own cookies, under Google's privacy policy | To show where our Canadian office is |
| Payments | Name, email, phone number, invoice details and payment status. Card details are entered on Razorpay's payment page and never reach us | To send payment links, confirm payment and issue refunds |
Cookies and similar storage
Every visitor sees a short notice with two equal choices, Accept and Refuse. Nothing optional is stored until you choose Accept, and the site works the same if you refuse. You can change your choice at any time with the Cookie settings link at the bottom of every page.
We do not use advertising pixels or third-party tracking cookies. If that ever changes, this policy and the notice will change first and you will be asked again. The map on our contact page loads from Google, which may set its own cookies, as the 'Map on our contact page' row above explains.
| Name | What it holds | When and how long |
|---|---|---|
| rd_consent (cookie) | Your choice, Accept or Refuse, and the version of the notice you answered | Set when you choose. Kept 12 months. Strictly necessary: it only remembers your choice |
| rd_attr (cookie) | How you first found us: campaign tags (utm source, medium, campaign, term and content), ad click identifiers (gclid, gbraid, wbraid, fbclid, msclkid), the page you landed on, the referring website without its query string, the page language and the time of that first visit. No name, email or other personal details | Only after you choose Accept. Kept 90 days and never overwritten. Deleted if you choose Refuse. Sent with a request you submit |
| rd_touch (session storage) | For this browser tab only: the page you landed on and the utm source, medium and campaign. No click identifiers | Without consent. Cleared when you close the tab. Sent only with a request you submit, as the form notice says |
| Chat, configurator and start form (session storage) | Your conversation, your configuration or the answers you typed, and the spam-check pass for this session | Cleared when you close the tab |
| Launch checklist (local storage) | The items you ticked | On your device until you clear it |
| Cloudflare Turnstile | A spam check run by Cloudflare when you use a form, the chat or the domain search | Only on those features, for the check itself |
Service providers
We use a small number of processors, each only for the purpose listed: Vercel (hosting and analytics; redenn.ca's server functions run in its Montreal region), Supabase (a managed Postgres database for form submissions, saved chats, quotes and audits, stored in the USA in its us-east-2 region in Ohio), Anthropic (generating the Redenn AI assistant's replies), Resend (sending email, when enabled), Telnyx (carrying calls to our toll-free number), Cloudflare (domain services and, when enabled, form spam protection) and Google (the map on our contact page and, when enabled, the speed test in the free website audit). Payments are collected by Redenn Informatics Pvt. Ltd., Redenn's engineering company in Patiala, India, through Razorpay, a PCI DSS certified payment processor. Our engineering team in Patiala may access inquiry and project information to deliver the work. Vercel, Supabase, Anthropic, Resend, Telnyx, Cloudflare and Google are US companies, and Razorpay and our engineering team are in India, so some of your information is stored or processed outside Canada, where it may be accessible to the courts and authorities of those countries.
Retention
Inquiries, quotes and audit results with an email address are kept for up to three years after our last contact with you, then deleted. Saved chat conversations are deleted 12 months after our last contact with you, unless you become a client. Call recordings and transcripts are kept for up to 12 months unless they relate to a project. Rate-limiting records are deleted after seven days. Payment records are kept as long as tax law requires. Anonymous audit and domain-search records may be kept longer in aggregate. The record of your marketing email choice is kept as long as we might email you, so we can show when and how you agreed.
Your rights
You can ask to see, correct or delete the personal information we hold about you, or withdraw consent to marketing at any time. Email hello@redenn.com with "Privacy" in the subject; we reply within four business hours, Monday to Friday, and we complete requests within 30 days. If you are not satisfied, you can contact the Office of the Privacy Commissioner of Canada. Quebec residents may also contact the Commission d'accès à l'information, and Alberta and British Columbia residents their provincial privacy commissioner, where their law applies.
Quebec residents also have the rights that Quebec's Law 25 describes, including asking for their information in a structured, commonly used format and asking us to stop disseminating it. We make no decisions about you based only on automated processing.
Email marketing
We send commercial email only with your consent, identify ourselves in every message, and include a working way to unsubscribe, as Canada's Anti-Spam Legislation (CASL) requires. Our forms have one optional marketing email box that is never ticked for you; leaving it unticked does not affect your request. Replies to your own request and the quote you ask for are sent without it.
Privacy contact
The person in charge of protecting personal information is our Founder and Director. Write to Redenn Informatics Inc., 91 Cookview Drive, Brampton, ON L6R 3T9, or email hello@redenn.com with "Privacy" in the subject.