Legal
Refund and cancellation policy
What happens to your money if you cancel, and how refunds are paid.
Last updated
Summary
This policy covers services from Redenn Informatics Inc. ("Redenn"). Almost all of our work is custom and priced in a written quote. Where your quote or project agreement says something different from this policy, the quote or agreement applies.
| Situation | What happens |
|---|---|
| You cancel before work starts | Full refund of your deposit, less any third-party costs we already paid for you (for example a domain registration) |
| You cancel after work has started | You pay for work completed to date. Anything paid in advance for work not yet done is refunded |
| Milestones you have approved | Not refundable |
| Monthly or annual services (hosting, maintenance, plans) | Cancel any time. The service runs to the end of the period already paid for and is not renewed. The current period is not refunded |
| Third-party costs (domains, licences, SMS and phone credits, AI usage, ad spend) | Not refundable by us once purchased. The provider's own refund policy applies |
| Work that does not match your written quote | We correct it at no extra cost. If we cannot, we refund the amount paid for that part |
| Duplicate or incorrect charge | Refunded in full |
| We cancel or cannot deliver | Full refund of everything paid for work not delivered |
How to cancel
Email [email protected] with "Cancellation" and your invoice number in the subject. Cancellation takes effect when we receive your email, and we confirm it within four business hours, Monday to Friday. We stop work straight away and send a written statement of work completed and any refund due.
If you are not happy with the work
Tell us within 14 days of delivery what does not match the scope in your written quote. We will correct it at no extra cost. If we cannot, we refund the amount you paid for that part of the work. Requests for work outside the quoted scope are quoted separately.
How refunds are paid
Refunds go back to the card you paid with, in Canadian dollars, for the amount charged. Payments are collected by our engineering partner Redenn Informatics Pvt. Ltd. (Patiala, India) through Razorpay, and refunds are issued the same way. We start the refund within seven business days of confirming it. Your bank may take a further 5 to 10 business days to show it on your statement.
Fees your own bank charges, such as a foreign transaction fee, are set by your bank and are outside our control.
Disputes
Please contact us at [email protected] before disputing a charge with your bank. Most problems are faster to fix directly.
Your legal rights
Nothing in this policy limits rights you have under consumer protection law, including Ontario's Consumer Protection Act, 2002, that cannot be limited by agreement.