Support it.
Support
Fast hosting sized to the site, a domain you own, and a team that keeps things updated, backed up and changed when you ask.
Everything in Support
Website Hosting
Global CDN, automatic SSL and monitoring, in tiers from static brochure sites to managed applications.
Domain Registration
Registered in your name through Cloudflare Registrar at the live price, with DNS, renewals and email records managed.
Website Maintenance
Monthly updates, backups, monitoring and fixes, included with Business hosting and above; larger work quoted.
Website Backups
Code under version control, content backed up on Business hosting and above, database backups on application tiers.
Website Performance
Redenn builds are fast on a real phone and measured before launch; audits and root-cause fixes quoted for other sites.
Website Security
Static builds, SSL, updates, access control and monitoring included with hosting; audits of other sites quoted.
Website Changes
Each change priced before work starts and approved on a staging link.
Technical Support
Email support on every hosting plan, priority on Pro Managed, with fixes covered and changes quoted first.
What Support covers
Support is everything that keeps a site running after launch: hosting sized to what the site actually needs, a domain you own and we manage if you wish, maintenance and platform updates, backups, performance and security, and a simple way to ask for changes. None of it is bundled by stealth into a build price, and none of it is required to work with us.
Our hosting is static-first. A site with no database is served from a global network and has almost nothing to attack or patch. Server features, databases and logins are added only when a site needs them, which is why the tiers below are priced the way they are.
How to choose inside Support
Most brochure sites fit Redenn Lite. A business site with forms and light server features fits Redenn Business. A booking system, portal, store or application needs Redenn Dynamic, and larger applications with staging and priority support need Pro Managed. If you already have hosting you are happy with, we will deploy there and say so if it is a poor fit.
Domain registration is at the registrar's price plus a small management fee, and the domain is always registered in your name. Maintenance, backups, performance and security are included at the level each hosting tier states; Website Changes and Technical Support cover the requests that fall outside it.
- Hosting: Lite, Business, Dynamic and Pro Managed, each sized to a kind of site.
- Domain Registration: .ca and .com in your name, with renewals handled.
- Maintenance and Backups: platform updates and restorable backups on a schedule.
- Performance and Security: Core Web Vitals, headers, monitoring and the fixes that follow.
- Website Changes and Technical Support: a person who makes the edit or answers the question.
What Support costs
Redenn Lite is CA$99/year, Redenn Business is CA$199/year, Redenn Dynamic is CA$49/month and Redenn Pro Managed is CA$99/month. Enterprise hosting with dedicated infrastructure and SLAs is quoted. Usage (AI, call minutes, SMS, email) is billed by each provider directly to your own account; none is included in our prices. Ask about a trial period to see your real usage first. Domain management is a small yearly fee on top of the registrar's price, shown on the Domains page. Changes outside your plan are quoted per request before any work starts.
Prices are in Canadian dollars and exclude taxes. Any tax that applies is shown separately on your invoice.
| Tier | Fits | Price |
|---|---|---|
| Redenn Lite | Static and brochure sites | CA$99/year |
| Redenn Business | Business sites with forms and light server features | CA$199/year |
| Redenn Dynamic | Database, authentication, booking, APIs | CA$49/month |
| Redenn Pro Managed | Larger applications, staging, priority support | CA$99/month |
| Enterprise | Dedicated infrastructure, compliance, SLAs | Quote |
How Support works day to day
Requests go to hello@redenn.com or the phone line and a person replies within four business hours, Monday to Friday. Small changes are usually done the same or next business day. Anything larger is quoted first. Backups, updates and monitoring run on a schedule you do not need to think about, and you receive a plain report when something needed attention. Work moves forward overnight and replies land in your morning.
Support questions
Do I have to host with Redenn?
No. You can host anywhere. We recommend our tiers because they are sized honestly and we can support them well, not because the site depends on them.
What does usage billing mean for Dynamic and Pro Managed?
Database, storage, bandwidth and AI usage beyond the included amounts are billed at the providers' rates and passed through at cost. Static sites on Lite and Business have no usage component.
Who owns the domain?
You do, always. We register it in your name and manage renewals if you ask us to. You can transfer it away at any time.
How quickly are changes made?
Small text and image changes are usually done within one business day. Larger changes are quoted first, with a date.
What happens if the site goes down?
Monitoring alerts us, we investigate and we tell you what happened and what was done. Static sites served from a global network rarely go down at all, which is one reason we default to them.
Ready when you are.
Tell us about your business and what you want more of. A written, fixed-price proposal follows within two business days.