Legal
Payments and delivery
How invoices and payment links work, and how your services are delivered.
Last updated
How you pay
Our work is priced in a written quote, not bought through an online checkout. When you accept a quote, we send an invoice and a secure payment link by email. You pay on the payment page with a credit or debit card through Razorpay.
Build projects are paid 30% to start, 30% at a mid-project milestone and 40% at launch. Your quote sets the due dates. The deposit is the 30% start payment, and work starts when it is paid.
Who processes your payment
Payments are collected by Redenn Informatics Pvt. Ltd., Redenn's engineering company in Patiala, India, through Razorpay, a PCI DSS certified payment processor. You enter your card details on Razorpay's payment page; we never see or store your full card number.
You are charged in Canadian dollars, for the amount on your invoice. Because the payment is processed outside Canada, your bank may treat it as an international transaction. Some banks ask you to approve it in their app, and some card issuers charge a foreign transaction fee. Check with your bank if a payment is declined.
Recognizing a genuine payment link
If a message looks wrong, do not pay it. Email hello@redenn.com and we will confirm.
- We send a payment link only after you have accepted a written quote or asked us to renew a service.
- Every message names your invoice number and the amount in Canadian dollars.
- The link opens a Razorpay payment page (rzp.io or razorpay.com).
- We never ask for card details by phone, text message or email.
Recurring services
Hosting, maintenance and other plans are billed in advance for each month or year. We send a payment link before each period starts, unless your quote sets another arrangement. You can cancel before the next period, as the refund and cancellation policy explains.
Taxes
Prices are in Canadian dollars and exclude taxes. Any tax that applies is shown separately on your invoice.
Service delivery
Everything we sell is a digital service. Nothing is shipped, and there are no shipping charges.
We deliver on the ship date in your written quote: a website goes live on your domain. Once the project is paid, the code, files and every login are handed over to you, or we keep managing the accounts for you on a paid plan. We confirm each delivery and milestone by email. If a date has to move, we tell you before it passes and give a new date in writing.
Refunds and cancellations
Cancellations and refunds are covered by our refund and cancellation policy at redenn.ca/legal/refunds.
Billing questions
Email hello@redenn.com with your invoice number. We reply within four business hours, Monday to Friday. Mailing address: Redenn Informatics Inc., 91 Cookview Drive, Brampton, ON L6R 3T9.