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Redenn Informatics

Legal

Payments and delivery

How invoices and payment links work, and how your services are delivered.

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How you pay

Our work is priced in a written quote, not bought through an online checkout. When you accept a quote, we send an invoice and a secure payment link by text message and by email. You pay on the payment page with a Visa or Mastercard credit card, or a Visa Debit or Mastercard Debit card.

Your quote sets the deposit, milestone payments and due dates. Work starts when the deposit is paid.

Who processes your payment

Payments are collected by our engineering partner Redenn Informatics Pvt. Ltd. (Patiala, India) through Razorpay, a PCI DSS compliant payment processor. You enter your card details on Razorpay's payment page; we never see or store your full card number.

You are charged in Canadian dollars, for the amount on your invoice. Because the payment is processed outside Canada, your bank may treat it as an international transaction. Some banks ask you to approve it in their app, and some card issuers charge a foreign transaction fee. Check with your bank if a payment is declined.

If a message looks wrong, do not pay it. Email [email protected] and we will confirm.

  • We send a payment link only after you have accepted a written quote or asked us to renew a service.
  • Every message names your invoice number and the amount in Canadian dollars.
  • The link opens a Razorpay payment page (rzp.io or razorpay.com).
  • We never ask for card details by phone, text message or email.

Recurring services

Hosting, maintenance and other plans are billed in advance for each month or year. We send a payment link before each period starts, unless your quote sets another arrangement. You can cancel before the next period, as the refund and cancellation policy explains.

Taxes

Prices on redenn.ca exclude taxes. Any tax that applies is shown separately on your invoice.

Service delivery

Everything we sell is a digital service. Nothing is shipped, and there are no shipping charges.

We deliver on the ship date in your written quote: a website goes live on your domain, and software, accounts, files and access details are handed over by email or through accounts registered in your name. We confirm each delivery and milestone by email. If a date has to move, we tell you before it passes and give a new date in writing.

Refunds and cancellations

Cancellations and refunds are covered by our refund and cancellation policy at redenn.ca/legal/refunds.

Billing questions

Email [email protected] with your invoice number. We reply within four business hours, Monday to Friday. Mailing address: Redenn Informatics Inc., 91 Cookview Drive, Brampton, ON L6R 3T9.