Support
Website maintenance without the plugin treadmill
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- Published
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The short answer
Maintenance on a Redenn-built site means monthly dependency updates, backups, uptime and error monitoring, and fixes for anything that breaks on our side. It is included with Redenn Business hosting and every tier above; content changes are billed as website changes, and larger work is quoted before it starts.
What changes
- The site stays on current, supported versions without you thinking about it
- Something that breaks is noticed by monitoring and fixed, not discovered by a customer
- No plugin updates, no theme conflicts, no 'update available' banners
- A predictable hosting cost instead of emergency invoices
What is included
- Monthly dependency and framework updates, tested on staging where the tier includes it
- Uptime monitoring and, on Dynamic and above, error monitoring
- Backups of site content and, on Dynamic and above, the database
- Fixes for anything that stops working as built
- SSL renewal and DNS record upkeep
- A yearly review of what the site needs next
How it works
- 01
Monitor
Uptime and error monitoring run continuously and alert Redenn.
- 02
Update monthly
Dependencies updated and the build verified; on Pro Managed, on staging first.
- 03
Fix
Anything that stops working as built is fixed under the plan.
- 04
Review yearly
A short note on what has changed in browsers, search and the platform, and what the site should do about it.
What it costs
Included with Business hosting and above; larger work quoted
Prices are in Canadian dollars and exclude taxes. Any tax that applies is shown separately on your invoice.
Full price listWho this is for
Every business with a Redenn-built site on Business hosting or above; it is part of the plan. It matters most to businesses moving from WordPress, where plugin and theme updates are a regular task that can occasionally break a site.
Sites Redenn did not build need an audit first, quoted after we see the code. Some can be maintained; some are better rebuilt or modernized.
What maintenance covers by tier
Prices are in Canadian dollars and exclude taxes. Any tax that applies is shown separately on your invoice.
Usage (AI, call minutes, SMS, email) is billed by each provider directly to your own account; none is included in our prices. Ask about a trial period to see your real usage first.
| Item | Lite (CA$99/year) | Business (CA$199/year) | Dynamic (CA$49/month) | Pro Managed (CA$99/month) |
|---|---|---|---|---|
| Uptime monitoring | Yes | Yes | Yes | Yes, advanced with alerts |
| SSL renewal | Yes | Yes | Yes | Yes |
| Monthly dependency updates | No | Yes | Yes | Yes, tested on staging |
| Content backups | No | Yes | Yes | Yes |
| Database backups and management | Not applicable | Not applicable | Backups | Backups and management |
| Error monitoring | No | No | Yes | Yes |
| Support | Priority |
Why there is less to maintain
A Redenn site is a Next.js build with no plugin layer. Pages are generated at build time and served from a CDN, so there is no admin panel to patch and no database on a brochure site. Updates are to a small set of well-maintained dependencies, applied in one place and verified by a build that either passes or does not.
Limitations and honest notes
Maintenance keeps the site working as built. Adding a section, changing a layout or writing a page is a website change, priced before the work starts, or a scoped project.
Third-party services you connect, such as a booking app or a CRM, are maintained by their vendors. When they change an API, reconnecting is usually covered; rebuilding an integration they removed is quoted.
Major framework upgrades that change how the site is built are scoped separately and announced in the yearly review, not slipped into a monthly update.
Questions
Do I need a separate maintenance plan?
No. Maintenance is part of Business hosting and above. Lite covers static sites that need almost none.
What if something breaks?
Monitoring alerts Redenn, and anything that stops working as built is fixed under the plan. If the cause is a change you request or a third-party service, we tell you before doing paid work.
Can you maintain my WordPress site?
We audit it first. Some WordPress websites should stay on WordPress and can be maintained; others are better served by WordPress Modernization from CA$499.
How are updates tested?
Every update runs through the build, which stops the release if it finds an error. On Pro Managed, updates are deployed to staging and checked before production.
Related
Services
- Website HostingGlobal CDN, automatic SSL and monitoring, in tiers from static brochure sites to managed applications.
- Website BackupsCode under version control, content backed up on Business hosting and above, database backups on application tiers.
- Website SecurityStatic builds, SSL, updates, access control and monitoring included with hosting; audits of other sites quoted.
- Website ChangesEach change priced before work starts and approved on a staging link.
- WordPress ModernizationYour WordPress content rebuilt on Next.js, with a redirect map and Search Console handover.
Industries
Support it. With website maintenance.
Tell us about your business and what you want more of. A written, fixed-price proposal follows within two business days.